HP Care Pack - 3 Year - Service

  • Part: 1138497
$225.00

Availability

In Stock

This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.

  • General Information
    • Manufacturer
    • HP Inc.
    • Manufacturer Website Address
    • http://www.hp.com
    • Brand Name
    • HP
    • Service Name
    • Care Pack
    • Product Type
    • Service

  • Service Information
    • Service Main Type
    • Technical
    • Service Description
    • 9x5
    • Service Details
    • Remote Problem Diagnosis and Support:

      HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

      Repair Center Services:

      For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

      Pick-Up by HP:

      An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.

      Return Shipment:

      An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.

      Standard Business Hours Coverage:

      Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.

      Defective Media Retention Service:

      A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

      Accidental Damage Protection:

      Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.

    • Provided Support
    • Remote Diagnosis
    • Configuration
    • Pick-up & Return
    • Service Availability
    • 9 x 5
    • Service Response Time
    • 7 Day
    • Service Duration
    • 3 Year
    • Product Supported
    • HP Notebooks