- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack Hardware Support with Accidental Damage Protection
- Product Type
- Service
This easy-to-use HP Care Pack Service offers local-language remote problem diagnosis and next-business-day onsite response times. Coverage spans HP and Compaq branded mobile hardware products and HP-supplied internal components, plus attached accessories purchased with the main product.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 9x5xNext Business Day
- Service Details
Remote problem diagnosis and support:
- Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution
Next business day onsite response:
- For issues that cannot be resolved remotely, an HP-authorised representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window
- Your covered hardware is returned to operational condition, with components or entire units replaced as necessary
- Your coverage includes all required parts and materials
Parts and materials:
- HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements
Coverage window:
- Service is available 8.00am - 5.00pm local time Monday to Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested
Additional services coverage options:
- In addition to basic Next Business Day Hardware Support for Travelers, you can gain extra protection by adding Accidental Damage Protection or ADP.
- Provided Support
- Remote Diagnosis
- Parts Replacement
- Service Availability
- 9 x 5
- Service Response Time
- Next Business Day
- Service Location
- On-site
- Service Duration
- 3 Year
- Product Supported
HP PROMO Notebook